Bath campus

'Eventually, digital exams will become the norm. I think it will happen; the only question is when.'

About the University of Bath

The University of Bath, founded in 1966, is nationally and internationally recognised for its reputation in research and teaching excellence. There are over 18,000 students enrolled in its graduate and postgraduate programmes, 30% of which are international students, representing 130 nationalities. The university employs over 5,000 staff members across four faculties.

For this customer story, we interviewed Rowan Cranwell, Solutions and Projects Manager and Dr Donald Lancaster, Teaching Fellow in Marketing and Director of Studies for Executive MBA.



The University of Bath started considering digital examinations solutions in 2016. While some testing was completed previously using MCQ quizzes within the VLE (Moodle), it was determined that there was a need to utilise the funding to trial a more robust, efficient, and purpose-built assessment solution. The University decided to conduct a pilot project to explore and understand the future considerations for scaling the initiative.

The main purpose of the one-year trial was to investigate whether e-examinations would bring any of the following key benefits for students, academics and the administration:

  • Aligning exam conditions with the everyday conditions students face in the classroom and later in the workplace
  • Securing better accessibility for students with learning support needs
  • Increasing marking efficiency
  • Improving the fairness of the assessment by removing the bias caused by the students’ illegible handwriting
  • Creating more time-efficient and cost-effective operations


The collaboration with Inspera began in December 2017 as a trial at the School of Management and was then followed by a one-year digital assessment pilot in 2019.

The planning and development phase required efforts in communication, coordination, and stakeholder management. Inspera supported these efforts by allocating a dedicated Account Manager; providing access to an online Service Desk and training materials, providing on-site training, and introducing University of Bath’s team to its Strategic User Forum in Higher Education.

The first trial involved 70 master’s students and took the form of an essay-based formative exam, with Bring Your Own Device (BYOD) mode of delivery. Students were given an option to choose whether they want to hand in their exam digitally or on paper, with 70% opting in for the digital exam. During the following one-year pilot, the University trialled and evaluated the digital examination solution across different departments, including the support requirements, user experience, and the capabilities of technology, in a variety of examination conditions.

The Results

Both summative assessments and formative assessments were conducted within this pilot project. The question types used included multiple-choice, multiple responses, drag-n-drop, missing words, click select, graphic gap match, graphic text entry, and text area.

Scanning in Scantron solution performed well and took about 15 minutes of administrator’s time for the entire exam, with only about 10% of the sketch sheets needing some manual adjustment (e.g. codes not shaded correctly).

The exams in the pilot were conducted without incidents, and 'overall, it was a very positive experience', reports Lancaster. Rowan Cranwell, Solutions and Project Manager, agrees and adds: 'The majority of students with special needs and learning disabilities said they much preferred digital exams to pen and paper.'

Looking Ahead

Stakeholders at the University of Bath are satisfied with the outcomes of the pilot project, as it has confirmed the value of digital examinations, and met the key objectives in the form of numerous insights that emerged from the hands-on experience.

The collaboration with Inspera will continue in the future. 'Eventually, digital exams will become the norm. I think it will happen; the only question is when', as Lancaster concludes.

Learn more about how progressive universities in the UK have adopted digital assessment:

Download the BPP University customer story

Bath campus

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